Introducing our Report Builder feature!
This feature allows you to build, schedule and share custom reports (via email) about your customer issues, from the Idiomatic dashboard.
Here’s a quick summary:
You can now create and schedule email reports by customizing:
Insight type:
- Top (highest in volume)
- Emerging (spikes in volume)
- Specific (specific customer issues)
Cadence:
- Weekly
- Monthly
- One-time
Metric:
- Volume
- Sentiment
Customer segments:
- Ex: Android users
- Ex: 5-star reviews.
(Make sure to watch the video below where Kayla – Director of Customer Success at Idiomatic – takes you through how it works.)
