AI-driven sentiment analysis software
- Classify millions of customer comments in minutes.
- Get a crystal clear view of customer sentiment.
- Supercharge your customer insights with a sentiment layer.
companies use Idiomatic
Understand your customer insights with sentiment analysis tool
Turn your customer feedback into a complete, data-driven voice of customer picture with Idiomatic’s customer intelligence software. Act with confidence to eliminate pain points and create loyal, lifelong customers.
We unlock the “why” behind your customer feedback with world-class AI that’s customized to your business. Stop relying on general text analytics & manual analysis, and partner with Idiomatic to start executing the right decisions faster.
Want to see how much you can save on manual data categorization, deep dive analysis and reporting? Check out our ROI calculators for Product Insights, Operations Insights and Intervention.Go to ROI Calculator
Some of our customer-favorite features
Custom sentiment analysis models
Our sentiment labels are calibrated to the specific channels of your customer feedback. For each data source (app reviews, support tickets, etc.) we have different sentiment analysis models. As a result, you can track more accurate sentiments by channel.
You can track changes in sentiment by channel and customer segments over time. As a result, you can evaluate channel and customer segment performance and improve issues causing frustration and negative sentiment.
Daily, weekly, monthly trends and insights in a variety of visualizations
You can view each issue, sentiment, ratings, and ticket volume over time.
You can answer whether you are improving customer experience in a data-driven way by tracking issues, sentiments, ratings, and ticket volume over time.
Ability to filter issues based on keywords and view sentiments specific to keywords.
For a simple and quick analysis, you can search and find the exact topics you are interested in.
Real-time, bi-directional data integration
Our labels and sentiments flow into your helpdesk in real-time as tickets get tagged. Data can also flow into your data lake/warehouse so you have the Idiomatic intelligence where and when you need it.
You can reduce churn by automatically escalating high-priority tickets and getting ahead of spiking ticket volume.
What our customers say
"Idiomatic allows us to more accurately identify and quantify tickets which helped us put together a strategy to improve the customer experience."
"We have never had the ability to look at marketing survey data like this!"
"We basically have two timelines in our company: pre-Idiomatic (not useful) and post-Idiomatic (what everyone uses)"
"Idiomatic gave us the customer voice insights we needed to improve support operations while eliminating the need for manual reviews."
"Idiomatic is critical for my analysis and consequently the insights I surface to the product team."