Idiomatic’s customer intelligence platform

AI-driven customer experience management platform

Align your organization and drive the changes that will matter to your customers.

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CUSTOMER STATISTICS

Truly customer-focused
companies use Idiomatic

250%

increase in product satisfaction

$1.25M

saved in annual support costs

49%

decrease in complaints

10x

more customer feedback analyzed

35%

increase in positive CSAT scores

40%

reduction in top customer issues

Solutions

Understand customers and deploy strategic plans

Turn your customer feedback into a complete, data-driven voice of customer picture with Idiomatic’s customer intelligence software. Act with confidence to eliminate pain points and create loyal, lifelong customers.

We unlock the “why” behind your customer feedback with world-class AI that’s customized to your business. Stop relying on general text analytics & manual analysis, and partner with Idiomatic to start executing the right decisions faster.

Want to see how much you can save on manual data categorization, deep dive analysis and reporting? Check out our ROI calculators for Product Insights, Operations Insights and Intervention.

Go to ROI Calculator

Features

Some of our customer-favorite features

Custom data labels organized in easy to understand categories and issues

We bridge the gap between how your customers speak and how you describe the issues, by creating a comprehensive and custom set of labels for each of your unique data sets. This results in

Surface trends you may not have seen before.
Unified and up to date insights on an on-going basis.

Human-quality insights at scale

By having the most detailed and accurate machine learning model in the industry, we categorize your customer feedback based on your unique business issues and needs. Our ML is not keyword based, our ML understands language and the relationship between words.

No need to analyze your customer feedback data manually anymore.
No human errors with our accurate ML.
Our ML allows you to process large volumes of data and scale.

Real-time notifications Slack integration

You can receive Slack notifications about the categories and issues you’d like to be notified of.

You don’t need to be logged into the Idiomatic dashboard all the time. You’ll get notified of what you need to pay attention to on Slack; so that you don’t miss anything and act fast.

Engineering-free integration

We can integrate with any of your 3rd party helpdesk, survey system, or custom files without requiring engineering support from your company to implement.

You can quickly provide us with the data we need to onboard you without having to marshall your internal engineering resources. As a result, you can start using Idiomatic when and where you want to as you see fit.

Custom tags and filtering

Our in-house data science team applies custom data cleaning/transformations for you. We take tags such as “log_34_bug” and translate them into human understandable tags such as “Login Bug form March 4, 2021”. As a result, you can slice and dice your data as you’d like.

You can track trends unique to your business goals and initiatives with our custom tags and filters. You can create custom views, custom data transformations, or custom data cleanup to analyze your customer feedback data without a data science degree or team.

Daily, weekly, monthly trends and insights in a variety of visualizations

You can view each issue, sentiment, ratings, and ticket volume over time.

You can answer whether you are improving customer experience in a data-driven way by tracking issues, sentiments, ratings, and ticket volume over time.

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Customers