Our mission is to make the business world revolve around customers.
We believe that in competitive industries, the products that “just work” are going to be the ones that win.
We’ve already seen this play out with Chrome, Slack, and the iPhone, and can imagine a future where the frictionless customer experience of those products is considered the norm.
Idiomatic’s mission is to usher in this future, by providing companies with a roadmap for creating magical experiences with their products or services. Idiomatic does this by using customer feedback to tell companies what to improve and whether their efforts are working. This turns out to be hard to do, but that’s also why it’s fun to work on and valuable to companies.
We translate customer feedback into actionable data. Our name derives from our ability to make customer feedback idiomatic to the businesses we work with. From product, to marketing, to strategy, our core belief is that ALL business decisions can benefit from better understanding of customers.
How Idiomatic started
As experienced founders, Idiomatic founders Chris & Kevin previously used data to help put food in people, used data to help put babies in people, and used machine learning to help put insights from data in people‘s hands.
They got started on this journey because they had a unique outlook on customer feedback and they believed that they were the right people to unlock the potential of that data. They have experience dealing with vast quantities of complex data, building great products, and running complex operations with millions of customers.
They experienced first-hand the frustration of not really knowing how their customers felt, what was causing them pain, or where to apply limited resources to fix these problems.
Like every other company, they made judgment calls and used their gut. Like every other company, their gut was often dead wrong. They grew tired of flying blind, and they started Idiomatic so that others don’t have to either.
Meet our founders
Co-Chief Executive Officer | Growth
Chris is obsessed with pushing Idiomatic to move faster in providing value to customers. Prior to Idiomatic, he co-founded Glow (15+ Million users, 40 countries). He has a BS in Math and Computer Science, a JD, and an MBA from Stanford. Outside of work, he can typically be found cooking, playing basketball (or really any other sport), or traveling with his wife and three children. His favorite quote is “fear is the mind-killer” from the novel Dune.
Co-Chief Executive Officer | Technical & Business Operations
Kevin is a repeat entrepreneur who gets great satisfaction from seeing team members and clients thrive. Prior to Idiomatic, he co-founded EAT Club ($85 million ARR, acquired by Compass). He has an AB in Physics from Harvard and an MBA from Stanford. Outside of work, he can typically be found cooking, eating, or thinking about eating with his wife and two daughters. His favorite quote is "Do the next right thing" from Anna from Frozen II.
Make sure to hover over the pictures to learn more about each Idiomatic team member!
As a Kenyan-American based in St Louis, Allan is a big fan of most things sport (if pressed, he would admit that basketball is his favorite). Outside of work you'll most likely find him watching sports, gaming, disc golfing, kayaking or biking. At work, Allan is a seasoned Enablement Engineer whose passionate about building things while building up teammates.
Director of Enablement Engineering
Born and raised in California, Aman has received a B.S in Computer Engineering at San Jose State University and is pursuing a Master’s in Artificial Intelligence. She is always on the search to learn and grow to improve the world around her. Aman can also be found tinkering with projects such as wood working and she enjoys painting, reading, and playing basketball.
Aman Deep Kaur
Born and raised in Istanbul, currently based in Toronto, Deniz is a Mediterranean at heart. She has 10+ years of B2B & B2C marketing experience in various sectors such as SaaS, e-commerce, education and consumer goods. Outside of work you can find her traveling and exploring the food & drinks scenes around the world.
Head of Marketing
Attentive and strict to quality by her nature, Elena loves Specialty Coffee which has a lot in common with Software Product Development when it comes to the Quality Management. Elena lives in Poland and her free time spends exploring the world and learning the history and the culture of people.
Senior QA Engineer
Emanuel is a Software Engineer passionate about building scalable and robust data-intensive systems. He is a philomath, a coffee aficionado and always ready for a new adventure.
Senior Software Engineer
Ever since graduating the Computer Science University in Timisoara in 2009, George has been turning coffee into software for fun and profit. He loves traveling and while he's visited a lot of places between Auckland and Vancouver, the continents of Africa and South America still remain to be "discovered".
Senior Software Engineer
Originally from Louisville, KY and now living in Tallahassee, FL, Ian Herrick is Idiomatic’s first Sales Engineer. He comes to this role with 4+ years of experience at Idiomatic, most recently as a Principle Enablement Engineer. When he’s not strategizing with prospective clients, you will most likely find Ian adventuring with his partner and pup, playing disc golf, or cheering on the UK Wildcats!
From Costa Rica, "Pura vida!" is his motto and coffee is his fuel. He has been in the software industry for around 10 years, he is passionate about coding and learning new skills. Outside work he is unpredictable, he could be walking next to the crater of an active volcano, jumping on a waterfall, or climbing some rocks... but you could also find him creating art or trying to find a new coffee shop.
Frontend-focused Fullstack Engineer
A Nashville native and avid animal lover, Justin has a passion for consistency and customer oriented troubleshooting. His love of fanciful word play and passion for thoroughness make him a skilled and empathetic communicator. His desire to grow, matched with his cheerfully curious nature, continue to lead him on adventures further from the shire than he’s ever been.
Data Classification Specialist
Katie is our Product Designer living in the mountains of Bend, Oregon. She makes creativity a daily habit whether that’s designing a new product feature, dabbling with paints on canvas, or making a coffee table from a fallen tree. She believes logic and empathy are essential when solving complex issues. When offline, she’s usually growing veggies in her garden or getting lost in the woods.
Kayla has 7+ years of experience working with a diverse group of clients including banking, plumbing, & subscription services. Born, raised, & currently living in St. Louis (that’s in Missouri!), she loves to travel and explore new places whenever she gets a chance. When she’s not traveling, you’ll find her reading a good thriller book cuddled up with her two dogs and a glass of wine.
Director of Client Success
Michelle is currently based in Boston and joined Idiomatic in 2017. She has worked in tech for 9 years, starting in geospatial intelligence and later moving into data science, working with Idiomatic’s machine learning. When offline, Michelle’s usually caught spoiling her Rottweiler, reading pretentious novels, jet-setting with her partner, or forever trying to perfect her Chicken Makhani recipe.
Principal Data Science Analyst
Mihai calls Krakow home since 2011 when he moved there from Romania and was charmed by the city. He has over 20 years of experience in software engineering, but his love for computers goes way back to the late 80's when he started to learn programming on 8bit home computers. When he is not in front of the computer, he can be found practicing aiki-jujutsu, riding a motorcycle, learning to surf or spending time with his family."
Principal Software Engineer
Ryan resides in St. Louis working on his amateur wanderer life badge. He has an educational expertise in Evolutionary Biology and passion for all things science that have helped him hone his analytical problem solving abilities beyond your typical MBA. When he’s not helping you find important insights you can find him enjoying life with friends, working on cars, and getting lost in nature; “Not all those who wander are lost.”
Director of Data Science
Join our team
We are growing and all of our positions have opportunities for significant and rapid career progression.
We believe in cultivating our talent, and will do so with active mentorship and clear growth opportunities.