Categorize and quantify any type of customer feedback

Transform your CRM (form, email, phone, and chat) from a cost center to your organization’s most important customer database.

• Customized sentiment labeling.
• Automated, real-time alerts of spikes.
• Real-time routing of tickets.
• Identification of self-service or deflection opportunities.
• Capability to turn feedback into features by connecting Product and CX teams.

Quantify open-ended feedback from your customer surveys.

• Identify key CX issues driving scores.
• Quantify feedback between segments (promoters, detractors, and passives).
• Automated, real-time alerts of deviations.
• Real-time routing to the right teams.
• Eliminate the mad scramble to do a manual deep dive.

Answer the how behind “how do I go from 4 to 4.9 stars?”.

• Identify key CX issues driving app ratings (good and bad).
• Segment by app rating, app version, app store, etc.
• Automated, real-time bug detection and alerts.
• Real-time routing to the right teams.
• Eliminate the mad scramble to find the bug.

Cut through the commotion and drive meaningful insights that elevate your customer experience.

• Identify key pain points driving negative customer sentiment.
• Real-time routing to the right teams.
• Intervention of CX issues before they become problems.
• Segment by technical issue, suggestion, requests or questions.

Decipher between meaningful feedback and nonsense.

• Identify key issues driving negative customer sentiment.
  
• Real-time routing to the right teams.
  
• Intervention of CX issues before they become problems.
  
• Surface the best ideas from your community to the right teams.

Understand which pain points are most important to the user experience.

• Insight into top user pain points.
  
• Prioritize features that will improve your user ratings.
  
• Differentiate between products that are working vs. those that aren’t.
  
• Segment by feature, product, market, or user type.