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Idiomatic
Customers

What our customers say

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Idiomatic’s customer intelligence platform

Success stories from our customers

  • How FabFitFun tackles customer churn & invests in customer growth with Idiomatic

  • How Instacart tackled a 116% surge in contact volume using Idiomatic ticket routing

  • How Pinterest’s Product Operations team improves the customer experience with better customer insights

and much more.

Read customer stories
CUSTOMER STATISTICS

Truly customer-focused
companies use Idiomatic

250%
increase in product satisfaction
$1.25M
saved in annual support costs
49%
decrease in complaints
10x
more customer feedback analyzed
35%
increase in positive CSAT scores
40%
reduction in top customer issues
Idiomatic’s customer intelligence platform

AI-driven customer intelligence platform

  • No more manual analysis of customer feedback.
  • No more human errors in tagging.
  • Analyst-quality insights without the wait in real time.
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Fast
Solutions

Our customer intelligence solutions

Turn your customer feedback into a complete, data-driven voice of customer picture with Idiomatic’s customer intelligence software. Act with confidence to eliminate pain points and create loyal, lifelong customers.

We unlock the “why” behind your customer feedback with world-class AI that’s customized to your business. Stop relying on general text analytics & manual analysis, and partner with Idiomatic to start executing the right decisions faster.

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DATA SOURCES

The customer feedback
data we analyze

Listen to all of your customers, not just the ones who answer surveys. We categorize and quantify any type of customer feedback from all of your data sources.

Flexibility

Customer Support

Time Off

Customer Surveys

Equity

App Reviews

Healthcare

Social Media

Communities

Forums &
Communities

Education

Product Reviews

Features

Some of our customer-favorite features

Custom data labels organized in easy to understand categories and issues

Custom data labels organized in easy to understand categories and issues

We bridge the gap between how your customers speak and how you describe the issues, by creating a comprehensive and custom set of labels for each of your unique data sets. This results in

  1. Surfacing trends you may not have seen before.
  2. Unified and up to date insights on an on-going basis.
Human-quality insights at scale

Human-quality insights at scale

By having the most detailed and accurate machine learning models in the industry, we categorize your customer feedback based on your unique business issues and needs. Our ML is not keyword based, our ML understands language and the relationship between words.

Custom sentiment analysis models

Custom sentiment analysis models

Our sentiment labels are calibrated to the specific channels of your customer feedback. For each data source (app reviews, support tickets, etc.) we have different sentiment analysis models. As a result, you can track more accurate sentiments by channel.

Ability to create and track different user segments

Ability to create and track different user segments

With the custom filters you create for your user segments, you can view which issues are important to your specific user segments.

Triage of tickets

Routing and triage of support tickets

You can improve your support experiences by automatically routing and escalating tickets based on the customer issue.

Frequently Asked Questions

Get started with Idiomatic

Turn your customer feedback into better customer experience today.

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