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Idiomatic’s customer support software

AI-driven customer satisfaction software

Reduce costs and optimize support operations by truly understanding customer pain points.

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Truly customer-focused
companies use Idiomatic

increase in product satisfaction
saved in annual support costs
decrease in complaints
more customer feedback analyzed
increase in positive CSAT scores
reduction in top customer issues

The customer satisfaction analytics platform for better user analysis

Turn your customer feedback into a complete, data-driven voice of customer picture with Idiomatic’s customer intelligence software. Act with confidence to eliminate pain points and create loyal, lifelong customers.

We unlock the “why” behind your customer feedback with world-class AI that’s customized to your business. Stop relying on general text analytics & manual analysis, and partner with Idiomatic to start executing the right decisions faster.

Want to see how much you can save on manual data categorization, deep dive analysis and reporting? Check out our ROI calculators for Product Insights, Operations Insights and Intervention.

Go to ROI Calculator

Some of our customer-favorite features

Triage of tickets

Triage of tickets

You can improve your support experience by automatically escalating certain tickets based on the customer issue.

You can reduce churn by automatically escalating high-priority tickets and getting ahead of spiking ticket volume.

Human-quality insights at scale

Human-quality insights at scale

By having the most detailed and accurate machine learning model in the industry, we categorize your customer feedback based on your unique business issues and needs. Our ML is not keyword based, our ML understands language and the relationship between words.

  • No need to analyze your customer feedback data manually anymore.
  • No human errors with our accurate ML.
  • Our ML allows you to process large volumes of data and scale.
247 monitoring for spiking ticket volumes

24/7 monitoring for spiking ticket volumes

You can get notified when there is a spike in ticket volume for specific issues.

You can act immediately and avoid churn by noticing spiking ticket volume on specific issues. You can monitor product changes in real-time as they are rolled out.

Ability to create and track different user segments

Ability to create and track different user segments

With the custom filters you create for your user segments, you can view which issues are important to your specific user segments.

  • For your app review feedback, you can segment users based on app ratings, devices or versions.
  • For your social media feedback, you can segment users based on the number of followers they have or the number of times they’ve contacted you.
  • For your customer survey feedback, you can segment users based on NPS scores, CSAT scores, or any other custom segmentation.
  • For your customer support feedback, you can segment first time users, VIP customers, geography, channel, or any other custom segmentation.
Immediate data availability

Immediate data availability

Through our integration your data flows into the Idiomatic dashboard in real time. As a result, you can view your data trending in real time without any delays.

  • Your customer support agents can stay on top of issues as they are emerging without delay.
  • Your product team can stay on top of product launches in real time.

What our customers say

Frequently Asked Questions

Get started with Idiomatic

Turn your customer feedback into better customer experience today.

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Get a no-obligation, custom demo of Idiomatic’s AI-driven customer intelligence platform.

  • Learn how Idiomatic’s machine learning unlocks the full power of your customer feedback.
  • Learn how instead of manually reviewing and tagging customer feedback, your teams can focus on communicating with the product and operations teams that need to understand the story your customers are telling.
  • Learn how companies like yours are benefiting from Idiomatic’s solutions.

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