companies use Idiomatic
The customer satisfaction analytics platform for better user analysis
Turn your customer feedback into a complete, data-driven voice of customer picture with Idiomatic’s customer intelligence software. Act with confidence to eliminate pain points and create loyal, lifelong customers.
We unlock the “why” behind your customer feedback with world-class AI that’s customized to your business. Stop relying on general text analytics & manual analysis, and partner with Idiomatic to start executing the right decisions faster.
Want to see how much you can save on manual data categorization, deep dive analysis and reporting? Check out our ROI calculators for Product Insights, Operations Insights and Intervention.Go to ROI Calculator
Some of our customer-favorite features
Triage of tickets
You can improve your support experience by automatically escalating certain tickets based on the customer issue.
You can reduce churn by automatically escalating high-priority tickets and getting ahead of spiking ticket volume.
Human-quality insights at scale
By having the most detailed and accurate machine learning model in the industry, we categorize your customer feedback based on your unique business issues and needs. Our ML is not keyword based, our ML understands language and the relationship between words.
- No need to analyze your customer feedback data manually anymore.
- No human errors with our accurate ML.
- Our ML allows you to process large volumes of data and scale.
24/7 monitoring for spiking ticket volumes
You can get notified when there is a spike in ticket volume for specific issues.
You can act immediately and avoid churn by noticing spiking ticket volume on specific issues. You can monitor product changes in real-time as they are rolled out.
Ability to create and track different user segments
With the custom filters you create for your user segments, you can view which issues are important to your specific user segments.
- For your app review feedback, you can segment users based on app ratings, devices or versions.
- For your social media feedback, you can segment users based on the number of followers they have or the number of times they’ve contacted you.
- For your customer survey feedback, you can segment users based on NPS scores, CSAT scores, or any other custom segmentation.
- For your customer support feedback, you can segment first time users, VIP customers, geography, channel, or any other custom segmentation.
Immediate data availability
Through our integration your data flows into the Idiomatic dashboard in real time. As a result, you can view your data trending in real time without any delays.
- Your customer support agents can stay on top of issues as they are emerging without delay.
- Your product team can stay on top of product launches in real time.
What our customers say
"Idiomatic allows us to more accurately identify and quantify tickets which helped us put together a strategy to improve the customer experience."
"Idiomatic gave us the customer voice insights we needed to improve support operations while eliminating the need for manual reviews."
"We basically have two timelines in our company: pre-Idiomatic (not useful) and post-Idiomatic (what everyone uses)"
"Idiomatic is critical for my analysis and consequently the insights I surface to the product team."
"We have never had the ability to look at marketing survey data like this!"