New Idiomatic feature: Evaluating Chatbot Performance

New Idiomatic Features

Introducing our Evaluating Chatbot Performance feature!

This feature provides a data-driven approach to assess your chatbot’s effectiveness, highlighting which workflows and questions are working well and which ones need improvement.

The resolution rate view allows you to analyze how many tickets are resolved by the chatbot without escalation.
The reopen rate view measures how often customers return with the same issue.

By leveraging these insights, you can optimize your chatbot’s performance and enhance your ROI.

(Make sure to try our interactive demo below.)

Try our interactive demo

Chris Martinez

Co-Chief Executive Officer | Growth

Chris is obsessed with pushing Idiomatic to move faster in providing value to customers. Prior to Idiomatic, he co-founded Glow (15+ Million users, 40 countries). He has a BS in Math and Computer Science, a JD, and an MBA from Stanford. Outside of work, he can typically be found cooking, playing basketball (or really any other sport), or traveling with his wife and three children. His favorite quote is “fear is the mind-killer” from the novel Dune.