New Idiomatic feature: Evaluating Chatbot Performance

New Idiomatic Features

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Introducing our Evaluating Chatbot Performance feature!

This feature provides a data-driven approach to assess your chatbot’s effectiveness, highlighting which workflows and questions are working well and which ones need improvement.

  • The resolution rate view allows you to analyze how many tickets are resolved by the chatbot without escalation.
  • The reopen rate view measures how often customers return with the same issue.

By leveraging these insights, you can optimize your chatbot’s performance and enhance your ROI.

(Make sure to try our interactive demo below.)

Try our interactive demo