Introducing our Cost per Ticket feature!
This feature calculates your fully-loaded cost per ticket (for each ticket). It shows your cost
- per help desk channel
- per customer segment
- per customer issue.
Knowing your cost per issue allows you to prioritize your support operations to maximize your ROI and minimize your costs to have the greatest impact on the company bottom line.
(Make sure to watch the video above where Chris – Co-founder at Idiomatic – takes you through how it works.)