New Idiomatic feature: Cost per Ticket

New Idiomatic Features

Introducing our Cost per Ticket feature!

This feature calculates your fully-loaded cost per ticket (for each ticket). It shows your cost

per help desk channel
per customer segment
per customer issue.

Knowing your cost per issue allows you to prioritize your support operations to maximize your ROI and minimize your costs to have the greatest impact on the company bottom line.

(Make sure to watch the video above where Chris – Co-founder at Idiomatic – takes you through how it works.)

Learn more

Chris Martinez

Co-Chief Executive Officer | Growth

Chris is obsessed with pushing Idiomatic to move faster in providing value to customers. Prior to Idiomatic, he co-founded Glow (15+ Million users, 40 countries). He has a BS in Math and Computer Science, a JD, and an MBA from Stanford. Outside of work, he can typically be found cooking, playing basketball (or really any other sport), or traveling with his wife and three children. His favorite quote is “fear is the mind-killer” from the novel Dune.