Idiomatic

Idiomatic Terms of Service

Effective Date: June 17, 2024

Welcome to Idiomatic! Please read these Terms of Service (“Terms”) carefully before using our services.

By accessing or using the services provided by Idiomatic Inc. (“Idiomatic”, “we”, “us”, or “our”), you (“Customer”, “you”, or “your”) agree to be bound by these Terms.

1. Agreement

This Agreement is between Idiomatic Inc., located at 10 Towne Cir., Mountain View, CA 94040, and the Customer, whose details are provided during the sign-up process. By using our services, you agree to the terms outlined in this document.

2. Services Provided

Idiomatic offers data processing and analysis services. Customers can upload feedback datasets or connect their helpdesk for data analysis. The results, including automatically generated taxonomies, are provided in minutes.

3. Definitions

  • Idiomatic: The Delaware corporation Idiomatic Inc.
  • Customer: The individual or business using Idiomatic’s services.
  • Agreement: These Terms of Service.
  • Effective Date: The date on which the Customer agrees to these Terms.
  • End Users: Users of the Customer’s products and services.

4. License to Use Services

Subject to compliance with these Terms, Idiomatic grants the Customer a limited, non-exclusive, non-transferable license to access and use the data analytics services provided by Idiomatic.

5. Customer Access to Data

Upon termination of the agreement, Idiomatic will provide the Customer with reasonable time (e.g., 30 days) to request access to all Analytical Results created. Upon request, Idiomatic will delete all Customer data and provide a certification of deletion.

6. Termination

  • Termination of Work Order: If Idiomatic breaches these Terms or if service quality declines, the Customer may provide written request to cure the breach within 30 days. If Idiomatic fails to cure said breach, Customer may terminate the relevant work order by providing written notice. The Customer will be liable for payment for work completed up to the breach.
  • Termination of Agreement: Idiomatic may terminate the Agreement with 30 days’ written notice.  If Customer has signed a Work Order with a duration or ending date, that date shall constitute the termination of the Agreement. If Customer has not signed a Work Order containing a duration or end date, then the Customer may terminate the Agreement with 30 days’ written notice. The Customer is responsible for payment for services rendered up to the termination date.

7. Payment Terms

  • Invoices: Idiomatic will invoice the Customer per each Work Order. For monthly invoicing, Idiomatic will invoice the Customer on the first day of each month.
  • Payment Due: Payment of the entire invoice amount is required within the terms set forth in the corresponding Work Order.
  • Service Charges: The number of tickets, services to be performed, and cost of service are all provided in each corresponding Work Order. There will be no charges except those that appear in a Work Order signed by both Idiomatic and the Customer.

8. Work Orders

  • Format: Each work order will specify the details of the services to be provided.
  • Renewal: This agreement can be extended past the termination date of any given Work Order by a separate written agreement substantially similar to the existing Work Orders as long as said extension is signed by both parties.
  • Termination of Work Order: The Customer may terminate any Work Order for convenience and without further liability to Idiomatic upon 30 days of notification (email to suffice).

9. Ownership and Use of Data

  • Customer Data: The Customer retains all rights to their data. Idiomatic and its subprocessors will use this data solely to provide services to the Customer. Any artificial intelligence models trained on Customer data will be used solely to provide the services to the Customer. 

10. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information disclosed during the term of the Agreement and for a period of two years thereafter.

11. Indemnification

Each party agrees to defend, indemnify, and hold the other party harmless against any claims or liabilities arising from the breach of these Terms or violation of third-party rights.

12. Disclaimer of Warranties and Limitations of Liability

  • Warranty: Idiomatic warrants that services will be provided without material defects.
  • Disclaimer: Services are provided “as is” without any other warranties. Idiomatic disclaims all other warranties, including accuracy of results.
  • Limitation of Liability: Idiomatic’s liability is limited to the amount paid by the Customer in the last 12 months. Idiomatic is not liable for indirect, incidental, or consequential damages.

13. General

  • Governing Law: This Agreement is governed by the laws of Delaware.
  • Amendment: These Terms may be amended only by mutual written consent.
  • Entire Agreement: These Terms constitute the entire agreement between the Customer and Idiomatic regarding the services provided.

By using Idiomatic’s services, you agree to these Terms. If you have any questions or concerns, please contact us at support@idiomatic.io.

Sign Up and Agree to Terms:

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