Voice of Customer software
Identify the customer issues that:
- Cause the most friction for your customers and cost you conversions.
- Are roadblocks to company growth or retention goals.
- Are opportunities for easy wins to feed data back to your product team.
(We pre-tag tickets for your agents.)
Truly customer-focused
companies use Idiomatic
Hear the voice of your customers and respond strategically
We identify customer pain points, drivers, and sentiment across different contact sources. We solve the problem of CX & VoC teams not being able to leverage existing user feedback effectively to drive product, service, or operations improvements.
We unlock the “why” behind your customer feedback with advanced AI that’s customized to your business. Stop relying on general text analytics & manual analysis, and turn your customer feedback into a complete, data-driven voice of customer picture with Idiomatic’s customer intelligence software.
Some of our customer-favorite features
Custom data labels organized in easy to understand categories and issues
We bridge the gap between how your customers speak and how you describe the issues, by creating a comprehensive and custom set of labels for each of your unique data sets.
THIS RESULTS IN
- Surface trends you may not have seen before.
- Unified and up to date insights on an on-going basis.
This is the first step in turning customer feedback into better customer experience. You will clean your data (no more agent assigned incorrect labels) and be able to consistently see quantified issues and trends in real time.
Human-quality insights at scale
By having the most detailed and accurate machine learning model in the industry, we categorize your customer feedback based on your unique business issues and needs. Our ML is not keyword based, our ML understands language and the relationship between words.
- No need to analyze your customer feedback data manually anymore.
- No human errors with our accurate ML.
- Our ML allows you to process large volumes of data and scale.
Real-time notifications Slack integration
You can receive Slack notifications about the categories and issues you’d like to be notified of.
You don’t need to be logged into the Idiomatic dashboard all the time. You’ll get notified of what you need to pay attention to on Slack; so that you don’t miss anything and act fast.
Engineering-free integration
We can integrate with any of your 3rd party help desk, survey system, or custom files without requiring engineering support from your company to implement.
You can quickly provide us with the data we need to onboard you without having to marshal your internal engineering resources. As a result, you can start using Idiomatic when and where you want to as you see fit.
Custom tags and filtering
Our in-house data science team applies custom data cleaning/transformations for you. We take tags such as “log_34_bug” and translate them into human understandable tags such as “Login Bug form March 4, 2021”. As a result, you can slice and dice your data as you’d like.
You can track trends unique to your business goals and initiatives with our custom tags and filters. You can create custom views, custom data transformations, or custom data cleanup to analyze your customer feedback data without a data science degree or team.
Daily, weekly, monthly trends and insights in a variety of visualizations
You can view each issue, sentiment, ratings, and ticket volume over time.
You can answer whether you are improving customer experience in a data-driven way by tracking issues, sentiments, ratings, and ticket volume over time.
Report builder
You can build, schedule and share custom reports (via email) about your customer issues, from the Idiomatic dashboard.
What our customers say
Instacart
Customer Experience Team
"We basically have two timelines in our company: pre-Idiomatic (not useful) and post-Idiomatic (what everyone uses)"
Pinterest
Customer Success Team
"Idiomatic is critical for my analysis and consequently the insights I surface to the product team."
Upwork
Customer Support Team
"Idiomatic gave us the customer voice insights we needed to improve support operations while eliminating the need for manual reviews."
Pinterest
Customer Support Team
"Idiomatic allows us to more accurately identify and quantify tickets which helped us put together a strategy to improve the customer experience."
Get started with Idiomatic
Turn your customer feedback into better customer experience today.
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Get a no-obligation, custom demo of Idiomatic’s AI-driven customer intelligence platform.
- Learn how Idiomatic’s machine learning unlocks the full power of your customer feedback.
- Learn how instead of manually reviewing and tagging customer feedback, your teams can focus on communicating with the product and operations teams that need to understand the story your customers are telling.
- Learn how companies like yours are benefiting from Idiomatic’s solutions.
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