AI-driven sentiment analysis software
- Classify millions of customer comments in minutes.
- Get a crystal clear view of customer sentiment.
- Supercharge your customer insights with a sentiment layer.
How Idiomatic does sentiment analysis
Truly customer-focused
companies use Idiomatic
Understand your customer insights with sentiment analysis tool
We identify customer pain points, drivers, and sentiment across different contact sources. We solve the problem of CS, CX teams not being able to leverage existing user feedback effectively to drive product, service, or operations improvements.
We unlock the “why” behind your customer feedback with advanced AI that’s customized to your business. Stop relying on general text analytics & manual analysis, and turn your customer feedback into a complete, data-driven voice of customer picture with Idiomatic’s sentiment analysis software.
Some of our customer-favorite features
Custom sentiment analysis models
Our sentiment labels are calibrated to the specific channels of your customer feedback. For each data source (app reviews, support tickets, etc.) we have different sentiment analysis models. As a result, you can track more accurate sentiments by channel.
You can track changes in sentiment by channel and customer segments over time. As a result, you can evaluate channel and customer segment performance and improve issues causing frustration and negative sentiment.
Daily, weekly, monthly trends and insights in a variety of visualizations
You can view each issue, sentiment, ratings, and ticket volume over time.
You can answer whether you are improving customer experience in a data-driven way by tracking issues, sentiments, ratings, and ticket volume over time.
Keyword search
Ability to filter issues based on keywords and view sentiments specific to keywords.
For a simple and quick analysis, you can search and find the exact topics you are interested in.
Real-time, bi-directional data integration
Our labels and sentiments flow into your helpdesk in real-time as tickets get tagged. Data can also flow into your data lake/warehouse so you have the Idiomatic intelligence where and when you need it.
You can reduce churn by automatically escalating high-priority tickets and getting ahead of spiking ticket volume.
Report builder
You can build, schedule and share custom reports (via email) about your customer issues, from the Idiomatic dashboard.
What our customers say
Pinterest
Customer Support Team
"Idiomatic allows us to more accurately identify and quantify tickets which helped us put together a strategy to improve the customer experience."
Instacart
Customer Experience Team
"We basically have two timelines in our company: pre-Idiomatic (not useful) and post-Idiomatic (what everyone uses)"
Upwork
Customer Support Team
"Idiomatic gave us the customer voice insights we needed to improve support operations while eliminating the need for manual reviews."
Pinterest
Customer Success Team
"Idiomatic is critical for my analysis and consequently the insights I surface to the product team."
Get started with Idiomatic
Turn your customer feedback into better customer experience today.
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Get a no-obligation, custom demo of Idiomatic’s AI-driven customer intelligence platform.
- Learn how Idiomatic’s machine learning unlocks the full power of your customer feedback.
- Learn how instead of manually reviewing and tagging customer feedback, your teams can focus on communicating with the product and operations teams that need to understand the story your customers are telling.
- Learn how companies like yours are benefiting from Idiomatic’s solutions.
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