Get the full voice of customer

Turn your customer help center into a customer goldmine.

• Use automatic ticket tagging and sentiment to route or escalate cases in real-time.
• Immediately understand trends in tickets minutes after they are created in your help desk.
• Combine Idiomatic labels with your other help desk data to get the full picture of CX.
• Eliminate cumbersome helpdesk reporting software.

Unlock the power of your customer comments.

• Automatically pull in verbatim comments in real time as responses are submitted.
• Get immediate notifications of trends in your survey responses.
• Discover which customer issues are driving the survey scores you are tracking in your CEM (Qualtrics) tool.
• Eliminate manual review of customer comments.

Discover the key drivers of your ratings.

• Discover the “why” behind your app ratings on Android and iOS app stores.
• Get real-time, automated notifications when bugs drive changes in your ratings.
• Use the power of your customer comments to prioritize improvements to your mobile experience.
• Quantify the mobile issues that you need to track in customer comments instead of just looking at scores.

Cut through the noise to find actionable feedback.

• Our model sifts through the feedback on Twitter and/or your social listening tool of choice to eliminate spam.
• Prioritize tweets from influencers you care about.
• Turn feedback into features by quantifying your customer comments.

Quantify feedback coming from custom sources.

• Set up shared repositories like AWS S3 and FTP.
• Forward CSV attachments via email, upload data in any format.
• Get real-time, automated notifications for any changes in feedback on any system.
• Make giving feedback convenient for your customers, in-app.