Categorize and quantify any type of customer feedback

Customize analysis for each source to improve the product and customer experience:

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Data we analyze

Always on, open-ended, unfiltered feedback from any data source.

Customer Support

Transform your CRM (form, email, phone, and chat) from a cost center to your organization’s most important customer database.

Customer Surveys (NPS, CSAT, CES, feedback)

App Reviews

Social Media

Forums and Communities

Product Reviews

Customers

Pinterest Customer Support Team

"Idiomatic allows us to more accurately identify and quantify tickets which helped us put together a strategy to improve the customer experience."

Instacart Customer Experience Team

"We basically have two timelines in our company: pre-Idiomatic (not useful) and post-Idiomatic (what everyone uses)"

Upwork Customer Support Team

"Idiomatic gave us the customer voice insights we needed to improve support operations while eliminating the need for manual reviews."

Pinterest Customer Success Team

"Idiomatic is critical for my analysis and consequently the insights I surface to the product team."

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What kinds of data can we pull in?

Can we get other structured data into Idiomatic for additional analysis?

Can you add additional data at any time?

Who has access to client data at Idiomatic?

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Turn your customer feedback into better customer experience today.

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Learn how Idiomatic’s machine learning unlocks the full power of your customer feedback.
Learn how instead of manually reviewing and tagging customer feedback, your teams can focus on communicating with the product and operations teams that need to understand the story your customers are telling.
Learn how companies like yours are benefiting from Idiomatic’s solutions.

Schedule a product demo today.

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