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Idiomatic’s customer journey management software

AI-driven customer journey management software

  • The most detailed and accurate machine learning model in the industry.
  • Categorize your customer feedback based on your unique business issues.
  • Process large volumes of data and scale.
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Truly customer-focused
companies use Idiomatic

increase in product satisfaction
saved in annual support costs
decrease in complaints
more customer feedback analyzed
increase in positive CSAT scores
reduction in top customer issues

Understand and manage your customers’ journey

Turn your customer feedback into a complete, data-driven voice of customer picture with Idiomatic’s customer intelligence software. Act with confidence to eliminate pain points and create loyal, lifelong customers.

We unlock the “why” behind your customer feedback with world-class AI that’s customized to your business. Stop relying on general text analytics & manual analysis, and partner with Idiomatic to start executing the right decisions faster.

Want to see how much you can save on manual data categorization, deep dive analysis and reporting? Check out our ROI calculators for Product Insights, Operations Insights and Intervention.

Go to ROI Calculator

Some of our customer-favorite features

Custom data labels organized in easy to understand categories and issues

Custom data labels organized in easy to understand categories and issues

We bridge the gap between how your customers speak and how you describe the issues, by creating a comprehensive and custom set of labels for each of your unique data sets. This results in

  1. Surface trends you may not have seen before.
  2. Unified and up to date insights on an on-going basis.
Custom sentiment analysis models

Custom sentiment analysis models

Our sentiment labels are calibrated to the specific channels of your customer feedback. For each data source (app reviews, support tickets, etc.) we have different sentiment analysis models. As a result, you can track more accurate sentiments by channel.

Ability to create and track different user segments

Ability to create and track different user segments

With the custom filters you create for your user segments, you can view which issues are important to your specific user segments.

Ingest custom CSVs

Ingest custom CSVs / surveys

For custom data sources, you can set up shared repositories like AWS S3 and FTP or you can forward CSV attachments via email. You can upload data in any format and we will ingest it into Idiomatic. We can also break down multi-question surveys into composite parts for easier analysis of the verbatim comments within them.


What our customers say

Frequently Asked Questions

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Turn your customer feedback into better customer experience today.

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Get a no-obligation, custom demo of Idiomatic’s AI-driven customer intelligence platform.

  • Learn how Idiomatic’s machine learning unlocks the full power of your customer feedback.
  • Learn how instead of manually reviewing and tagging customer feedback, your teams can focus on communicating with the product and operations teams that need to understand the story your customers are telling.
  • Learn how companies like yours are benefiting from Idiomatic’s solutions.

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