With Idiomatic’s new self-serve version, we analyzed 6 of the most popular movie / tv streaming services’ app reviews and found out what users like and dislike about them.
Apps:
- Amazon Prime Video
- Disney+
- Hulu
- Max (HBO)
- Netflix
- Peacock TV
Data source: App reviews
App store: Google Play & iOS
Timeline: June 1-16, 2024
Number of app reviews analyzed: 4,996
Contents
What do users like the most about these streaming services?
Customer service
Movie selection
Convenient viewing
Content variety
What do users dislike the most about these streaming services?
The top 3 issues that cause negative sentiment are:
- General dissatisfaction with the experience
- Technical problems
- Ad intrusiveness
Now let’s dive into what each of these issues mean.
General dissatisfaction with the experience:
Examples of this would be issues about:
- App bugs
- Slow performance
- Excessive ads
Technical problems
Examples of this would be issues about:
- Slow app performance
- Frequent app crashes
- Poor device compatibility
Ad intrusiveness
Examples of this would be issues about:
- Excessive ads during playback
- Ads despite paid subscriptions
- Ads causing subscription cancellations
Are there any other issues that users complain about a specific streaming service?
The most common issue for Amazon Prime Video users
(who gave low ratings)
General dissatisfaction with the experience: General expressions of dissatisfaction, including negative experiences with app functionality and service quality.
An example would be:
The most common issue for Disney+ users
(who gave low ratings)
Technical problems: Reports of apps crashing, not opening, and frequent buffering issues across various devices.
An example would be:
The most common issue for Hulu users
(who gave low ratings)
Ad intrusiveness: Feedback indicates customer frustration with excessive and intrusive ads, even on paid subscriptions.
An example would be:
The most common issue for Max users
(who gave low ratings is)
Technical problems: Reports of apps crashing, not opening, and frequent buffering issues across various devices.
However, the sub-issues are slightly different than Disney+’s:
An example would be:
The most common issue for Netflix users
(who gave low ratings)
General dissatisfaction with the experience: General expressions of dissatisfaction, including negative experiences with app functionality and service quality.
However, the sub-issues are slightly different than Amazon Prime Video’s:
An example would be:
The most common issue for Peacock users
(who gave low ratings)
Technical problems: Reports of apps crashing, not opening, and frequent buffering issues across various devices.
However, the sub-issues are slightly different than Disney+ and Max’s:
An example would be:
Of course!
If you’d like to analyze your own app reviews or any kind of customer feedback, here’s how you can do it within minutes:
