AI-driven customer intelligence platform
Identify the customer issues that:
- Cost the most in time or money.
- Could be resolved with automation or chatbot.
- Will have the highest ROI from investing in better workflows / self-service.
(We pre-tag tickets for your agents.)Watch demo
companies use Idiomatic
Our customer intelligence solutions
We identify customer pain points, drivers, and sentiment across different contact sources. We solve the problem of CS & CX teams not being able to leverage existing user feedback effectively to drive product, service, or operations improvements.
We unlock the “why” behind your customer feedback with advanced AI that’s customized to your business. Stop relying on general text analytics & manual analysis, and turn your customer feedback into a complete, data-driven voice of customer picture with Idiomatic’s customer intelligence software.Request demo
The customer feedback
data we analyze
Listen to all of your customers, not just the ones who answer surveys. We categorize and quantify any type of customer feedback from all of your data sources.
Some of our customer-favorite features
Custom data labels organized in easy to understand categories and issues
We bridge the gap between how your customers speak and how you describe the issues, by creating a comprehensive and custom set of labels for each of your unique data sets. This results in
- Surfacing trends you may not have seen before.
- Unified and up to date insights on an on-going basis.
Human-quality insights at scale
By having the most detailed and accurate machine learning models in the industry, we categorize your customer feedback based on your unique business issues and needs. Our ML is not keyword based, our ML understands language and the relationship between words.
Custom sentiment analysis models
Our sentiment labels are calibrated to the specific channels of your customer feedback. For each data source (app reviews, support tickets, etc.) we have different sentiment analysis models. As a result, you can track more accurate sentiments by channel.
Ability to create and track different user segments
With the custom filters you create for your user segments, you can view which issues are important to your specific user segments.
Routing and triage of support tickets
You can improve your support experiences by automatically routing and escalating tickets based on the customer issue.
You can build, schedule and share custom reports (via email) about your customer issues, from the Idiomatic dashboard.
What our customers say
"Idiomatic allows us to more accurately identify and quantify tickets which helped us put together a strategy to improve the customer experience."
"We basically have two timelines in our company: pre-Idiomatic (not useful) and post-Idiomatic (what everyone uses)"
"Idiomatic gave us the customer voice insights we needed to improve support operations while eliminating the need for manual reviews"
"Idiomatic is critical for my analysis and consequently the insights I surface to the product team"
"We have never had the ability to look at marketing survey data like this!"
Get started with Idiomatic
Turn your customer feedback into better customer experience today.