Skip to Main Content
Idiomatic’s customer intelligence platform

AI-driven customer intelligence platform

We are VoC in a box! We are the tool for

  • VoC / Customer Experience teams: Build or automate your Voice of Customer program.

  • Product Operations teams: Guide the product team with data-driven customer insights.

  • Customer Support teams: Uncover which customer issues cost you the most time and money.

Watch our walkthrough videos for each team below.

Watch demos for 3 different teams
HubSpot_Logo instacart logo fabfitfun Pinterest SmugMug_logo arccos_logo

Truly customer-focused
companies use Idiomatic

increase in product satisfaction
saved in annual support costs
decrease in complaints
more customer feedback analyzed
increase in positive CSAT scores
reduction in top customer issues

Idiomatic explainer


Our customer intelligence solutions

We identify customer pain points, drivers, and sentiment across different contact sources. We solve the problem of CS, CX & Product teams not being able to leverage existing user feedback effectively to drive product, service, or operations improvements.

We unlock the “why” behind your customer feedback with advanced AI that’s customized to your business. Stop relying on general text analytics & manual analysis, and turn your customer feedback into a complete, data-driven voice of customer picture with Idiomatic’s customer intelligence software.

Read our G2 reviews

The customer feedback
data we analyze

Listen to all of your customers, not just the ones who answer surveys. We categorize and quantify any type of customer feedback from all of your data sources.


Customer Support

Time Off

Customer Surveys


App Reviews


Social Media


Forums &


Product Reviews


Some of our customer-favorite features

Custom data labels organized in easy to understand categories and issues

Custom data labels organized in easy to understand categories and issues

We bridge the gap between how your customers speak and how you describe the issues, by creating a comprehensive and custom set of labels for each of your unique data sets. This results in

  1. Surfacing trends you may not have seen before.
  2. Unified and up to date insights on an on-going basis.
Human-quality insights at scale

Ticket group summaries

We show you a summary (generated by AI) of each critical topic, representing a group of similar tickets so you don’t have to read each ticket to understand trends in your data.

Watch the demo for ticket group summaries
Custom sentiment analysis models

Custom sentiment analysis models

Our sentiment labels are calibrated to the specific channels of your customer feedback. For each data source (app reviews, support tickets, etc.) we have different sentiment analysis models. As a result, you can track more accurate sentiments by channel.

Watch the demo for sentiment score
Ability to create and track different user segments

Ability to create and track different user segments

With the custom filters you create for your user segments, you can view which issues are important to your specific user segments.

Triage of tickets

Routing and triage of support tickets

You can improve your support experiences by automatically routing and escalating tickets based on the customer issue.

Report builder

Report builder

You can build, schedule and share custom reports (via email) about your customer issues, from the Idiomatic dashboard. 

Watch the demo for report builder
Resolution Time and Support Cost

Cost per Ticket

You can calculate your fully-loaded cost per ticket (for each ticket). It shows your cost

  • per help desk channel
  • per customer segment
  • per customer issue.

Knowing your cost per issue allows you to prioritize your support operations to maximize your ROI and minimize your costs to have the greatest impact on the company bottom line.

Watch the demo for cost per ticket

What our customers say


System and Organization Controls (SOC) 2 report

At Idiomatic, keeping customer and stakeholder data secure is our top priority. To ensure that our systems and controls have been designed appropriately to achieve that goal, we sought out third-party attestation from a qualified auditing firm. Our SOC 2 report is the result of their examination.


Learn more about SOC 2

Frequently Asked Questions

Get started with Idiomatic

Turn your customer feedback into better customer experience today.

Idiomatic Section Background 1 Idiomatic Section Background 2 Idiomatic Section Background 3
idiomatic newsletter

Join our newsletter

Join us to receive news, updates and stories about Idiomatic and customer experience industry.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.