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Idiomatic’s customer intelligence platform

Instant Voice of Customer 

Any help desk, any survey, any feedback, any scale.

How it works:

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Truly customer-focused
companies use Idiomatic

increase in product satisfaction
saved in annual support costs
decrease in complaints
more customer feedback analyzed
increase in positive CSAT scores
reduction in top customer issues

Our customer intelligence solutions

We identify customer pain points, drivers, and sentiment across different contact sources. We solve the problem of CS, CX & Product teams not being able to leverage existing user feedback effectively to drive product, service, or operations improvements.

We unlock the “why” behind your customer feedback with advanced AI that’s customized to your business. Stop relying on general text analytics & manual analysis, and turn your customer feedback into a complete, data-driven voice of customer picture with Idiomatic’s customer intelligence software.


The customer feedback
data we analyze

Listen to all of your customers, not just the ones who answer surveys. We categorize and quantify any type of customer feedback from all of your data sources.


Customer Support

Time Off

Customer Surveys


App Reviews


Social Media


Forums &


Product Reviews


Some of our customer-favorite features

Custom data labels organized in easy to understand categories and issues

Custom data labels organized in easy to understand categories and issues

We bridge the gap between how your customers speak and how you describe the issues, by creating a comprehensive and custom set of labels for each of your unique data sets. This results in

  1. Surfacing trends you may not have seen before.
  2. Unified and up to date insights on an on-going basis.
Human-quality insights at scale

Ticket group summaries

We show you a summary (generated by AI) of each critical topic, representing a group of similar tickets so you don’t have to read each ticket to understand trends in your data.

Custom sentiment analysis models

Custom sentiment analysis models

Our sentiment labels are calibrated to the specific channels of your customer feedback. For each data source (app reviews, support tickets, etc.) we have different sentiment analysis models. As a result, you can track more accurate sentiments by channel.

Ability to create and track different user segments

Ability to create and track different user segments

With the custom filters you create for your user segments, you can view which issues are important to your specific user segments.

Triage of tickets

Routing and triage of support tickets

You can improve your support experiences by automatically routing and escalating tickets based on the customer issue.

Report builder

Report builder

You can build, schedule and share custom reports (via email) about your customer issues, from the Idiomatic dashboard. 

Resolution Time and Support Cost

Cost per Ticket

You can calculate your fully-loaded cost per ticket (for each ticket). It shows your cost

  • per help desk channel
  • per customer segment
  • per customer issue.

Knowing your cost per issue allows you to prioritize your support operations to maximize your ROI and minimize your costs to have the greatest impact on the company bottom line.


What our customers say


System and Organization Controls (SOC) 2 report

At Idiomatic, keeping customer and stakeholder data secure is our top priority. To ensure that our systems and controls have been designed appropriately to achieve that goal, we sought out third-party attestation from a qualified auditing firm. Our SOC 2 report is the result of their examination.


Frequently Asked Questions

Get started for free with Idiomatic

You can upload your customer feedback dataset now and test it for free for 14 days.

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