AI-driven customer intelligence platform
We are VOC in a box! We are the tool for
- Building a Voice of Customer program from scratch
- Automating your existing Voice of Customer process from start to finish
- Evaluating your chatbot’s performance
Watch our walkthrough videos for each use case below.Watch demos for 3 different use cases
companies use Idiomatic
Our customer intelligence solutions
We identify customer pain points, drivers, and sentiment across different contact sources. We solve the problem of CS, CX & Product teams not being able to leverage existing user feedback effectively to drive product, service, or operations improvements.
We unlock the “why” behind your customer feedback with advanced AI that’s customized to your business. Stop relying on general text analytics & manual analysis, and turn your customer feedback into a complete, data-driven voice of customer picture with Idiomatic’s customer intelligence software.Read our G2 reviews
The customer feedback
data we analyze
Listen to all of your customers, not just the ones who answer surveys. We categorize and quantify any type of customer feedback from all of your data sources.
Some of our customer-favorite features
Custom data labels organized in easy to understand categories and issues
We bridge the gap between how your customers speak and how you describe the issues, by creating a comprehensive and custom set of labels for each of your unique data sets. This results in
- Surfacing trends you may not have seen before.
- Unified and up to date insights on an on-going basis.
Ticket group summaries
We show you a summary (generated by AI) of each critical topic, representing a group of similar tickets so you don’t have to read each ticket to understand trends in your data.Watch the demo for ticket group summaries
Custom sentiment analysis models
Our sentiment labels are calibrated to the specific channels of your customer feedback. For each data source (app reviews, support tickets, etc.) we have different sentiment analysis models. As a result, you can track more accurate sentiments by channel.Watch the demo for sentiment score
Ability to create and track different user segments
With the custom filters you create for your user segments, you can view which issues are important to your specific user segments.
Routing and triage of support tickets
You can improve your support experiences by automatically routing and escalating tickets based on the customer issue.
Cost per Ticket
You can calculate your fully-loaded cost per ticket (for each ticket). It shows your cost
- per help desk channel
- per customer segment
- per customer issue.
Knowing your cost per issue allows you to prioritize your support operations to maximize your ROI and minimize your costs to have the greatest impact on the company bottom line.Watch the demo for cost per ticket
What our customers say
"Idiomatic allows us to more accurately identify and quantify tickets which helped us put together a strategy to improve the customer experience."
"We basically have two timelines in our company: pre-Idiomatic (not useful) and post-Idiomatic (what everyone uses)"
"Idiomatic gave us the customer voice insights we needed to improve support operations while eliminating the need for manual reviews"
"Idiomatic is critical for my analysis and consequently the insights I surface to the product team"
"We have never had the ability to look at marketing survey data like this!"
System and Organization Controls (SOC) 2 report
At Idiomatic, keeping customer and stakeholder data secure is our top priority. To ensure that our systems and controls have been designed appropriately to achieve that goal, we sought out third-party attestation from a qualified auditing firm. Our SOC 2 report is the result of their examination.
Learn more about SOC 2