Measure and understand your customer sentiment over time
- The Idiomatic Sentiment AI App for Zendesk can classify millions of customer comments in minutes giving you a crystal clear view of customer sentiment and it is FREE!
- With our proprietary machine learning, you can now focus on understanding how your customers feel, instead of manually reviewing and tagging customer feedback and sentiments.
How Sentiment AI app works
Our unprecedented ML precisely quantifies what your customers are saying.
Categorize all of your Zendesk Support tickets by customer sentiment with unparalleled accuracy with Idiomatic’s proprietary machine learning trained exclusively on Support interactions.
Prioritize improvements by comparing sentiment scores across customer types, problem categorization, or any of your Zendesk tags. Drill down into root causes with advanced keyword and filter analysis.
Sentiment breakdown over time
Keep a pulse on how customer sentiment is changing over time with real-time sentiment score updates.
What our customers say
"Idiomatic allows us to more accurately identify and quantify tickets which helped us put together a strategy to improve the customer experience."
"We have never had the ability to look at marketing survey data like this!"
"We basically have two timelines in our company: pre-Idiomatic (not useful) and post-Idiomatic (what everyone uses)"
"Idiomatic gave us the customer voice insights we needed to improve support operations while eliminating the need for manual reviews."
"Idiomatic is critical for my analysis and consequently the insights I surface to the product team."