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Sentiment AI app for Zendesk dashboard

Measure and understand your customer sentiment over time

  • The Idiomatic Sentiment AI App for Zendesk can classify millions of customer comments in minutes giving you a crystal clear view of customer sentiment and it is FREE!
  • With our proprietary machine learning, you can now focus on understanding how your customers feel, instead of manually reviewing and tagging customer feedback and sentiments.
Download the free app
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How Sentiment AI app works

Our unprecedented ML precisely quantifies what your customers are saying.

Automatic categorization

Automatic categorization

Categorize all of your Zendesk Support tickets by customer sentiment with unparalleled accuracy with Idiomatic’s proprietary machine learning trained exclusively on Support interactions.

Sentiment breakdown

Sentiment breakdown

Prioritize improvements by comparing sentiment scores across customer types, problem categorization, or any of your Zendesk tags. Drill down into root causes with advanced keyword and filter analysis.


Sentiment breakdown over time

Sentiment breakdown over time

Keep a pulse on how customer sentiment is changing over time with real-time sentiment score updates.


What our customers say

Get started with Idiomatic

Turn your customer feedback into better customer experience today.

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