Idiomatic team member feature: Ian Herrick – Sales Engineer

Idiomatic News

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Could you please tell us about your background and your current role?

When I joined Idiomatic in 2017 as a data analyst, I’d never worked in tech before, so I thought I was taking my career in a new direction. To my surprise, I’ve actually come to find that my work at Idiomatic draws on skills and experiences from my early careers, first in corporate sales management, next in nonprofit work and finally in community organization. 

Just last year, I moved into a new role at Idiomatic: I am the company’s first sales engineer. I love that in this position, I’m able to combine problem-solving with efficiency. 

What do you like most about your job?

In short, I love to actively problem solve and help people be successful. This job allows me to do both every day.

How do you like to spend time outside of work?

Ideally, I will completely disconnect from technology once the work day ends, but I  recently moved to North Florida, so especially during hurricane season, I’m often tempted by my Nintendo Switch! When the weather cooperates (which is most of the time), I’m almost always outside. Some of my favorite outdoor hobbies include gardening, playing ultimate frisbee and disc golf, and going on trail runs with my dog.

As a Sales Engineer, what’s an average work day like for you?

A typical day for me includes leading or assisting on a sales call, providing technical support for users, troubleshooting or escalating a technical issue, and strategizing with clients.

What’s your favorite Idiomatic feature and why?

I was excited when we rolled out our real-time monitoring feature in 2018. Before this feature, a client’s data was only updated a couple of times a week, but now, they can see their customer data published to their Idiomatic dashboard (along with our analysis!) minutes after a ticket is created. 

From your perspective, how does Idiomatic solve our customers’ challenges?

All of our clients have one thing in common: they have large quantities of customer feedback and they want help organizing it, categorizing it, and acting on it. That’s where we come in! Idiomatic lets clients skip the steps of organizing and categorizing their sea of customer feedback; instead, our clients can immediately start making customer-driven decisions.