Could you please tell us about your background and your current role?
I was born and raised in California where I attended college to study Computer Engineering during my undergraduate years and continue my graduate education focused in Artificial Intelligence. During my undergraduate studies, I explored a variety of subjects ranging from hardware to software engineering. By the time graduation rolled around the corner, I was beginning to focus my attention towards joining a team where I could continue to explore and grow. This is when I received an exciting opportunity to begin my career with Idiomatic as an Enablement Engineer. I find the work as an Enablement Engineer has meshed well with my interests and am excited to see how our team continues to evolve in the future!
What do you like most about your job?
While there are many parts of my job that I enjoy, what I value the most about my job are the many learning opportunities. The Idiomatic team is composed of exceptionally skilled members who take on challenges with their own unique approaches. I find their insights to be valuable and truly introduces chances for me to view a topic from a different approach each time.
How do you like to spend time outside of work?
I enjoy acquiring hobbies so it’s always changing. I currently spend most of my time outside of work learning to knit and crochet, cooking, painting, and woodworking when I get the chance. You can find me in my cozy knit beanie cooking with the herbs and veggies I grow in my wooden garden bed I built this year. Besides that I’ve also been interested in traveling more this year whenever the opportunity presents itself.
As an Enablement Engineer, what’s an average work day like for you?
Since I’ve started my role, I’ve learned that the average day of work for an Enablement Engineer can vary vastly depending on the day. There may be days where much of my attention is focused on building automations for data processing purposes. Other days I may be working on filter requests for clients or setting up client dashboards. As our product continues to evolve, there will follow a new set of requests and troubleshooting to keep the Enablement team on their toes!
What’s your favorite Idiomatic feature and why?
When I first began working at Idiomatic, the feature I was intrigued by and worked with the most was the Customer Segments filter on the customer dashboard. It’s an oldie but a goodie! This feature allows customers to really fine tune their dashboard views based on specifics they define. When I first started out building these filters, I was surprised by how much these filter views could be fine-tuned and the insights one was able to draw. While there are a multitude of other Idiomatic features that are intriguing in their uses, this one will forever remain an OG favorite.
From your perspective, how does Idiomatic solve our customers’ challenges?
Customers have a great amount of data available and in order to analyze this feedback, Idiomatic can cater to the specific needs of our customers. With Idiomatic, user feedback data can be categorized and analyzed according to what our customers’ find to be the most insightful and valuable. I think of Idiomatic as the powerhouse that provides the capacity and capabilities to gain deeper customer insights.
